CV Example Retail
Retail is the selling of goods or services to consumers, either in person, over the telephone or on e-commerce sites. As careers in retail can encompass a wide range of jobs from customer service and cashier duties to merchandising and store management, professionals of all backgrounds are generally welcomed.
Depending on the setting (department store, specialist store, convenience store, pharmacy store, supermarket, e-commerce site), you could work in any of the following roles:
- Customer service representative: in an office to assist customers over the phone or via live chat
- Cashier: in a retail store, greeting customers processing transactions, checking product pricing and assisting customers with stock queries
- Sales assistant: responsible for greeting customers, helping them find products and giving sales pitches at retail store locations
- Retail store manager: responsible for hiring and training store staff members, setting sales quotas and work schedules and assisting customers when necessary.
- Virtual merchandiser: creates appealing product displays to showcase products to attract business
Whether you’re already working in retail and want to further your career at your next company or you’re looking to make the leap, we’ve got you covered with our writing guide and retail CV example .
Personal statement or profile
As a retail employee, you’re the first point of contact for customers. If they don’t have a good experience, they’re unlikely to return to the store again.
In the same way, your personal statement or profile is the first thing that recruiters and hiring managers will read. Here is the opportunity to highlight the skills, experience and achievements that make you stand out as a candidate:
I am a customer-focused sales assistant with 4 years of retail experience. I am to rapidly acquire product knowledge to offer advice tailored to customers’ needs. Through upselling accessories at a fashion outlet, I have been able consistently generate over £500 in additional daily revenue. I am currently seeking a role at a fashion retailer to further deliver excellent service.
The retail industry is driven by metrics: revenue generated, conversion rates, average transaction value, etc. This means demonstrating the value you brought in each of your roles can make you a more favourable candidate than someone who just states that they ‘assisted customers’.
For example, if you work in the technology section of a store and often provide advice on particular devices, you can say that ‘provided specialist advice on laptops, resulting in 3-4 daily sales totalling £2000.’
Jan 2019 – present Fashion Sales Assistant, Topshop, London
- Recipient of Sales Associate of the Year through successfully selling over £30k in fashion accessories.
- Developing knowledge of current sales promotions and events to inform customers at the entrance.
- Stocking shelves and displaying products according to merchandising department layout.
- Providing advice to customers on outfits for specific occasions.
Aug 2017 - Dec 2019 Sales Associate, PC World, London
- Offered customers assistance with their purchases and provided specialist advice on laptops, resulting in 3-4 daily sales totalling £2000.
- Served and assisted customers on checkouts.
- Answered the phone and helped with queries/complaints, remaining professional at all times.
Even if you are only applying for a cashier position that does not mention any other duties, don’t hesitate to indicate those you may have performed previously. Of course, cashier duties should be listed first to show your suitability for the position. However, if you have already carried out inventory or restocking, for example, this can be an advantage for your application because you will show that you can help with other tasks in the store that will employ you.
While you don’t need a degree or a specific qualification to get a job in retail, as the sector grows and the demand for more highly-skilled employees increases, a degree in any discipline can give you an edge over other candidates.
For instance, business studies and retail management qualifications can be useful if you’re trying to get into store manager roles, while a degree in finance, business, economics or mathematics will be beneficial for careers in retail merchandising.
Sep 2016 - Jul 2017 BTEC Level 3 Certificate in Retail Knowledge, Hither Green College, London
- Understanding the management of stock, security and loss prevention in a retail business, and how the effectiveness of store operations can be improved.
Sep 2014 - Jul 2016 A-Levels in Economics, General Studies and English Languages, Hayfield High School, London
- Achieved 3 A grades
Working in retail goes beyond greeting and serving customers. You’ll also need to know how to manage customer complaints, practice empathy and patience and above all, be a good communicator.
Here are some skills and qualities you can include in your CV:
- Communication: Explaining products to customers, responding to complaints effectively and handling queries via the phone, email or live chat.
- Attention to detail: Processing transactions correctly and monitoring stock levels accurately.
- Mathematical: Managing cash, handling large amounts of money and approving credit.
- Sales: Upselling accessories to generate £500 in additional daily revenue.
- Technical: Operating electronic cash registers, credit card processors and Shopify.
In a retail environment, you will be in contact with customers from diverse backgrounds and countries. This is where even basic language skills can be helpful. Simply by greeting a customer in their language can put them at their ease:
English - native
French - basic
If you lack practical work experience , including volunteer experience can be a great way to catch the attention of recruiters, especially in an industry that can be quite competitive:
Sep 2015 - Aug 2016, Volunteer Retail Assistant, Barnado’s
- Processing transactions.
- Providing advice to customers.
- Sorting out donations.
- Tagging stock and categorising items.
- Keeping the shop tidy.
Format and layout
Depending on the role, experience can be important, therefore a chronological CV format is often the best choice. This is because it allows recruiters to quickly see how you have put your knowledge and skills into practice in the different positions you have held.
Layout and design
In a retail environment, you are the face of the business. If you don’t make a good impression with customers, they won’t return to the store, whether online or in person.
When you’re applying for a retail role, it’s equally important to create a good impression with your CV. This means sufficiently spaced headings, bulleted lists, highlighted titles and neutral colours (black, white, pale blue, grey and green).
With regards to fonts , stick to 12pt for standard text for readability and go 2-4pts higher to emphasise section headings. Make good use of white space to avoid your CV looking cluttered.
Hopefully, you now have everything you need to create your own retail CV.
Create your retail CV now!
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fish4jobs free webinar: how to produce an interview winning cv
- Fish4jobs FREE webinar: How to Produce an Interview Winning CV
Post on 10-Aug-2015
Interviewwinning cv, life skills, table skills, strong communication, promotional work, cover letter templates.
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Free webinar: How to produce an interview-winning CV
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About this webinar60 minutes:
- 20 mins presentation from Fish4jobs
- 40 mins Q&A with Daily Mirror’s Careers Editor, Tricia Phillips
Presentation in two sections:
- CV advice and mistakes to avoid
- Cover letter tips
Interact by posting questions using the ‘Ask a question’ tab
Continue conversation on twitter using #Fish4jobsCvWebinar
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VISIT ‘RESOURCES ‘
Cover letter tips
Free CV and cover letter templates
Your CV has only 30 seconds to impress
CV mistakes to avoid…
Mistake #1: Bad formatting/layout
No perfect layout
Easy to scan read
Chronological flow: present and work back
Lead with the best stuff first!
Hobbies & interests (where relevant)
References available upon requestRESOURCES:
Graduate & School leavers CV templates
Mature job seekersCV template
Avoid fancy formatting
Mistake #2: One CV
Different CVs for different roles/industries
Mistake #3: Generic or no personal profile
1. Who you are (education and work history)
2. What you can bring to the table (skills, achievements)
3. Your career aim (what job you want)
Keep it concise
Write a profile that packs a
Examples that state the obvious
“A highly motivated, hard working and enthusiastic individual who possesses the ability to learn new skills. I am punctual with excellent timekeeping and attendance. I consider myself to be very reliable, honest and trustworthy, I get on well with people and enjoy working as part of a team or on my own initiative. I am of smart appearance and well spoken.”
“An employer would find me reliable and responsible as well as being extremely flexible and co-operative. I am eager and willing to expand my skills and try out new challenges that may come my way. I am a bubbly and bright person who works well in a team and solely. I also believe I have enough experience and life skills to excel at any challenge thrown my way.”
"I am a committed and hard working individual who enjoys a challenge. In addition to strong communication skills, I am able to work effectively in a team. I can also demonstrate advanced problem-solving skills and thrive under pressure. My drive and ambition ensure I am a valuable addition to any company.”
Examples that sell“Enthusiastic school leaver with five GCSEs looking for an apprenticeship in the engineering field Possessing good written and verbal communication and an interest in engineering which has spanned my lifetime with particular passion for electrics. For my GCSE Design & Technology project, I built a working calculator and was awarded an A*. Looking for a start in the exciting world of electrical engineering where I can learn a trade and realise a lifetime ambition.”
“A motivated, adaptable and responsible school leaver seeking an entry-level position in public relations which will utilise the organisational and communication skills developed through my involvement with promotional work during vacations.”
“Results-oriented sales professional with 10+ years proven success in both B2B and B2C sales. Confident networker, with established relationships in FTSE 100 companies including BT, Microsoft and major UK retailers. Managed sales teams (15+ people) within IT, telecommunications and retail sectors.”
Mistake #4: Poor spelling and grammar
Some real life examples…
Mistake #5: Too personal
Unnecessary personal data
Date of birth
Relevant hobbies & interests
Captain of school hockey team (demonstrates leadership)
Duke of Edinburgh Award (demonstrates commitment)
Volunteer/community work (proactive)
Visiting museums and art galleries (if applying for jobs in architecture or the arts)
Cars (if applying to be a mechanic/work with cars)
Amateur dramatics (if applying for drama
or role that involves public speaking)
Keep the layout clear and easy to scan read, 2 pages
Tailor your CV to individual role/types of role
Include a personal statement that makes you stand out
Get someone to proof read your CV
Remove any personal data that isn’t relevant (esp. hobbies!)
Cover letters: should I bother?
Simple answer, yes!
Majority of candidates don’t include one so sets you apart
Snapshot of why your skills, achievements and experience make you relevant for the job
Always include cover letters when applying for jobs on job sites
Cover letter templates including
school leavers & graduates
Cover letters: top tips
Keep it short, structured and snappy
Tailor it to each job you apply for
Back up with relevant examples
Bring your reader up to speed on your current situation
Stick to plain, professional language
Proofread your letter or email with eagle eyes before sending
Sounds simple, but remember to include your address, telephone number and email
Live Q&A with Tricia Phillips, Daily Mirror’s Careers Editor
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Whether you're already working in retail and want to further your career at your next company or you're looking to make the leap, we've got you covered with our writing guide and retail CV example
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