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Reviews 1.9.

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Don’t bother with 6 p.m

Don’t bother with 6 p.m. just go to Zappos. I bought an assortment of sandals and needed to return 5 pair. It costs $34.00 to return them! And the shoes I kept were only $20. Cheaper than if I had just bought on Zappos. No big savings. Just a trip to post office and a big expense to return. Go to Zappos.

Date of experience : November 16, 2023

Our 2022 Transparency Report has landed

Horribly corrupt-- do not purchase from.

I recently purchased 4 pairs of shoes for #480.00, indicating the correct size on the order but when received, they were all one size too small--Strangely, the shoes are all marked with correct size (9). --I proceeded to call them and their greeting states they're open from 9am to 8pm, seven days a week, but then are told to call back when they are open. --I then went online and attempted to call their live chat agent but as soon as you enter your name receive a message that your session has ended. --I then attempted them at the email listed on website and received no confirmation my message was received and that someone will respond shortly. --So I decided to just send the shoes back just so I can get my money back and the UPS agent said the return label required that I pay the $20.00 postage. This has been a nightmare for me..I'm not rich and now Im out $480.00 by these corrupt greedy ba--tds!. I only took a chance with this company because I saw they were owned by Zappos who in turn was owned by Amazon so I assumed they were legit. I've filed a complaint with Calif. DA....will see what happens....

Date of experience : October 19, 2023

Reply from 6PM

Hi Diana! I'm so sorry for the experience you encountered with 6pm.com. We've received this feedback and will be updating our automated messaging with the current 6pm.com customer service hours of operation (Monday-Friday 6:00am-6:00pm PST). https://www.6pm.com/c/contact-us I see that you were able to get in contact with a customer service representative on 10/23, and they were able to issue a return label. Once you send they items back and they're processed as a return in our system, we will issue a full refund. https://www.6pm.com/c/return-questions I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us With Regards, 6pm.com

It's risky to shop here if you don't live in the USA.

I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.

Date of experience : September 16, 2023

Hello Anastasia, I sincerely apologize for any confusion or disappointment regarding our return policy. We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses. If you ship items to a Freight Forwarding business, 6pm is only responsible for delivery to that business. 6pm is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business. You're more than welcome to return the item for a full refund. You can find out more about our return policy here: https://www.6pm.com/return-questions. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us With Regards, 6pm.com

Return Shipping is a Con!!!

I have bought a couple of items from here before and noticed they were delivered by Amazon, this led me to wrongly believe that returns would be easy and free.... I was wrong, I have to pay sky high UPS prices to return an item that doesn't fit. I will take my business elsewhere, not a good way to treat customers!!!!

Date of experience : August 11, 2023

Hello Yazzie, I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us With Regards, 6pm.com

Consistently Good Experiences

I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes, and their prices are frequently among the best for any given style. That alone would keep me coming back, but they've also always been very prompt when it comes to shipping, which I appreciate.

Date of experience : June 03, 2023

Returning items that don't fit is too…

Returning items that don't fit is too expensive versus going into a store....while 6pm has a great selection it just doesn't do it for me. I understand that 6pm tries to keep costs low regarding selling shoes but I would rather pay a higher price at a store where I can return the shoes for the same amount vs paying return postage especially in this current economy.

Date of experience : September 09, 2022

Hello Deidre, I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us With Regards, 6pm.com

Buyer Beware

Buyer Beware! Buy at your own risk. It is impossible to know for certain if a shoe will fit when you purchase online. While 6pm offers free shipping TO the home when the customer purchases over a certain amount, the return shipping policy is completely unfair and outrageous. I paid what was nearly the cost of what I paid for one pair of shoes, to return 2 of my ill fitting purchases. I am doing myself a disservice to continue shopping at 6pm. I'm done.

Date of experience : December 27, 2022

Hello Cheryl, I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us With Regards, 6pm.com

Ordered hard to find Docs and expected…

Ordered hard to find Docs and expected to receive today but when I went to check tracking my online account was locked due to "suspicious" activity! Called and was told they "cannot" (ie. refuse) to process my order because it was paid with "prepaid" ( ie. direct deposit mobile banking) VISA card. What snobs! Additionally they refuse paypal as well. So do not waste your time shopping here unless you are a "normie" with old school banking cards. This site is just plain rude and does not respect consumers' time or effort!

Date of experience : January 28, 2021

Hey SC, I'm sorry for the experience you encountered. 6pm.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.) I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us

The returns policy

The returns policy, where the Customer is required to pay for return shipping is horrendous! I bought 2 pairs of shoes for $128, the return shipping came to $48!!! Plus, one pair of shoes had clearly been worn, stretched and returned! Never again. Update response to 6pm: you can still provide a return label, and deduct for shipping since commercial rates would be way more reasonable than those at the expense of a customer. I'll patronize other sites that can then.

Date of experience : January 29, 2021

Hey Eboni, I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions I'm also very sorry that you received a worn item. If you ever experience this in the future, please contact us right away so we can make things right. I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

You will pay retail prices for returns!!! Beware!

I bought a pair of sandals for $70 and had to pay $13 (cheapest option at USPS) to return because they didn’t fit. It’s not worth the hassle or discounts. Buy from other places with better customer service and return policies. I am mad at myself because Amazon was selling the same shoes for the same price. Never buying from 6pm again. Horrible horrible return policy.

Date of experience : May 18, 2023

Hello Nina, I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us With Regards, 6pm.com

NEVER AGAIN!!

I was a returning customer and decided to purchase around 10 pairs of shoes for my family. 6pm blocked my account, and said I needed to verify my order or they'd cancel it. I tried calling them and wait over half an hour on the line and the call was disconnected. I called 4 more times and nothing! Terrible customer service. If you don't want people spending over $500 on your website then you're plan is working.

Date of experience : December 04, 2022

Hello Jayneel, I'm so sorry for the experience you encountered. Some times orders may be held for security and we must complete verification. Would you be able to provide an order number? I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us With Regards, 6pm.com

I have only had wonderful experience with exceptional CS

I been having a wonderful experience with 6PM. All items that I have purchased, jeans, shirts, blazer, under garment and sneakers have come as described. The material and workmanship, no complaints. I did have to call CS today but it was a complaint on the delivery person and not 6PM. Nadine had an exceptional CS!!! 10*** if I could. I will definitely continue to shop with 6PM.

Date of experience : October 12, 2022

I have bought a bag

I have bought a bag, which I already had in another color from the original retailer. The bag that came from 6pm was in a plastic bag, had no tags, no authentification card, It had scratches all over and was dirty inside, clearly someone has been wearing this bag already!! I remembered ordering a sweater long time ago from 6pm too via Amazon and I received a completely different sweater...I am never again buying anything from this company.

Date of experience : January 13, 2021

Hello Mar Ta, I'm very sorry to hear about the recent purchase with the used merchandise. We strive to check all incoming and outbound inventory for quality and we apologize that this was under yours and our own expectation. We ask that you contact our customer service team so we can issue a refund and provide a return label. Please contact us between 6am-8pm PST on phones or chat. Customer service link is available here - https://www.6pm.com/contact-us With Regards, 6pm.com

Very poor refund service, buyer beware!

I have also spent thousands of dollar at 6pm and Zappos and have been a faithful customer for several years. However, these last few months at 6 pm their return and refund service has been abysmal. I returned a jacket in its pristine, original condition in mid September via UPS and here it is late October and no refund! Plus I had to pay for shipping which was expensive.

Date of experience : October 23, 2018

Hi Patti - Thank you for calling us so we could issue your refund and we apologize for your return getting lost in the mail! Please don't ever hesitate to call us regarding a concern on your account. We're always happy to help! Regarding our return policy, we're very sorry for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions

Poor customer service

Poor customer service. I made an order and had to cancel within a few hours. But I have not been able to do so, despite following the instructions given on the website. I've made numerous attempt through emails and live chats, none was successful. No one has even reached out to me. I'm so disappointed. Status on the order still says processing. Please respond, I'm waiting.

Date of experience : January 04, 2020

Hey Simone, Sorry for the situation you encountered. It looks like order was too far along in the process to cancel. However, I see that we were able to issue a refund and reroute the back to our fulfillment center. I see that we also responded to your emails. Were you not able to receive them? If this is the case, I'm terribly sorry. You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us

If I could give a negative star I would…

If I could give a negative star I would the worst return process ever you are stuck paying over 20 dollars in return shipping fees which is not worth if the shoes are 40 dollars ! At least company's like Nike offer free shipping for returns DO NOT buy from this site save time and money and look else where !

Date of experience : September 12, 2018

Hi Krystal - we sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions

Long time customer, I love the selections, quick to resolve any issues

I have always loved shopping on this site. They have awesome stuff, great prices and are usually very responsive to any issues. I recently had an issue with a shipping charge on an order I placed and for some reason had some trouble getting it corrected. 6pm followed up the very next day with a resolution. Thank you so much for continuing to be an amazing company. I can't wait to shop with you soon!

Date of experience : October 25, 2022

Hello Valerie, I'm so sorry about this. 6pm.con recently updated our free shipping guidelines. https://www.6pm.com/c/shipping-and-returns I was able to forward this concern to the customer service department. You should receive a follow-up shortly. I hope you'll give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us With Regards, 6pm.com

I’m really so dissapointed

I’m really so dissapointed! To return 2 boots i bought in 6pm that didnt meet my expectacions costs me on shipping more than 70 dollars!!! This is the last time i buy something there. The total cost of both boots was $150. Update: thanks 6pm for reaching out and helping me to solve this issue, it was really insane what i would have to pay for this shipping. Hopefully you will consider this in your consumer experience journey as an essential point, it´s so relevant! Regards,

Date of experience : October 02, 2021

Hello Ro, Thank you for taking the time to provide a review and feedback regarding the return shipping cost. We'd be happy to help you with the return and any unexpected costs to send back items which didn't meet your expectation. Please give a call at 1-888-676-2660 or chat with us between 6am - 8pm PST. https://www.6pm.com/c/contact-us With Regards, 6pm.com

I returned 4 pairs of shoes at once

I returned 4 pairs of shoes at once, in one package, printing out and including on the package everything I was supposed to print out and include. Three months later I am still waiting on a refund for two out of 4 pairs. It is not possible to talk to someone in the department that handle such things; they just send you boilerplate emails. I’m not complaining about the high cost of returning the shoes, which is just part of the bargain with a site like this; I’m complaining about the fact that they kept my money for something I returned. This was for order Order #113-3749917-5458641 and Order #113-4826337-7617040.

Date of experience : November 05, 2022

Hello Sara, I'm sorry that the refund process for your return is taking a long time. It looks like we ran into some issues regarding the return process. I can confirm that this issue has been resolved by our customer service team. Thank you for your feedback: https://www.6pm.com/contact-us With Regards, 6pm.com

Nightmare service, counterfeit goods?

Bought a pair of leather gloves for 90 dollars, wore once or twice and they are all lumpy and creased up- they seriously look deformed. I’ve had cheaper gloves that I’ve worn for years that don’t look like this. I see many reviews saying they sell fake merchandise- I would not be surprised if these gloves are fake. Been in dispute with them since November because they don’t want to refund me for a defective, possibly counterfeit product. Although they are owned by amazon, their service cannot compare. I would avoid.

Date of experience : February 06, 2020

Hey Sarah, I'm sorry for the condition in which you received your gloves. At 6pm.com we do sell authentic items from the manufacture. If you are ever unsatisfied with the condition of your items, we will be happy to make things right. Unfortunately I do not see any record that you tried to contact us to resolve this matter. In order to find a resolution, please contact us at your earliest convenience. Thank you: https://www.6pm.com/contact-us

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Unsolicited - verified purchase, ratings on other platforms.

6pm has a rating of 3.57 stars from 483 reviews, indicating that most customers are generally satisfied with their purchases. 6pm ranks 13th among General Apparel sites.

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This company responds to reviews on average within 5 days

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Positive highlights.

• Yeah, their customer service is not the best, but their prices are almost the best.
• 2021 Customer Choice Winner

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No critical highlights yet

“Quality apparel”

It's the best marketplace for buying brand clothes and sneakers for tasty prices! There are tons of discounts and it's far easier to me to enter the website and purchase something rather than attending official stores and overpay. If there is such an opportunity to buy quality stuff without any need to spend lots of money, then why visit offline stores then? I also don't understand.

“It's risky to shop here if you don't live in the USA.”

I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.

Reviews (483)

Reviews that mention popular keywords

Hello Sophia, I'm so sorry that this happened. I'm unfamiliar with what application you're using with the screenshot you provided. If there's a pricing discrepancy with your order, you can contact our customer service team to investigate this matter. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us With Regards, 6pm.com

Hello Anastasia, I sincerely apologize for any confusion or disappointment regarding our return policy. We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses. If you ship items to a Freight Forwarding business, 6pm is only responsible for delivery to that business. 6pm is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business. You're more than welcome to return the item for a full refund. You can find out more about our return policy here: https://www.6pm.com/return-questions. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us With Regards, 6pm.com

• Follow Olga T.

I ve spent more then 1 hour for one call tho te customer service and 30 min for another one. No-one recalled me back after saying "i will call you in 10-20min" The waste of time. The are not interested in clients spend 500 dollars on their site. There are a lot of much better solutions!)

Tip for consumers: Just dont use it)

Products used: Bags, shoes

Hello Olga, I'm so sorry for the experience you had with 6pm.com. Do you have an order number I can reference, so I may look into this further? I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us With Regards 6pm.com

• Follow Evelyn A.

I bought a pair of boots for $136. They were uncomfortable and I needed to return them. I've purchased in the past from 6 pm and I remembered return shipping was deducted from my refund and it was reasonable. Anyway, I printed the return shipping label and dropped it off at the post office only to discover I had to actually pay out if pocket for the return shipping. The cheapest option was $26. I'm angry and I'll never buy from 6 pm again because I'd rather pay more and have free returns which most companies now offer anyway. Buh bye, I hope you go out of business!

Tip for consumers: Don’t.

Hello Evelyn, I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions 6pm does sell merchandise on Amazon and their return policy will deduct the return shipping fee from your return. I'm thinking this was the experience you encountered the last time. I recommend reaching out to our customer service team for a courtesy prepaid return label on your next return. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us With Regards, 6pm.com

Hello i wated to order the lacoste zine deck shoes but which sizes do u depend on? the us or uk please answer soon thanks Hello i wated to order the lacoste zine deck shoes but which sizes do u depend on? the us or uk please answer soon thanks

I live in the US, but periodically order shows using the UK sizing. I wear a US size 9 but usually order a 40 which fits me perfectly. I hope this example helps.

Hi, i usually wear a us 8 or a uk 6. are 6pm shoes true to size? meaning if i ordered a closed toe shoe in my normal size, would it fit? Hi, i usually wear a us 8 or a uk 6. are 6pm shoes true to size? meaning if i ordered a closed toe shoe in my normal size, would it fit?

Good Afternoon. We carry various sizes from many different brands. If you aware of your sizing in a particular brand, those will fit comfortably. All 6pm.com merchandise comes from the manufactures and would be true to size on their sizing system. If you are a bit uncertain if a shoe is going to fit, we can cross reference the brands sizing guidelines to your feet to see what size is the perfect fit. Did you have a particular item in question?

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

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• General Apparel , Discount Designer Clothes , Women's Clothing
• Las Vegas, NV, United States
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Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

6PM Reviews

• Average: 4.6

Read 26 Reviews

Great place to shop online.

My first purchase through 6PM.com was roughly 6 months ago and I've placed 3 additional orders with this company. Before my first order I had never heard of this company. I often compare prices online on which store has the cheapest prices, and 6PM.com would have some of the lowest prices for the items I was interested in. I rarely buy shoes for myself, since I have children I can't see forking out fifty to a hundred bucks on shoes. While browsing 6pm website for children's shoes I saw the wide selection of women's shoes that varied from boots to flip flops. I found narrowing my selection down very easy with 6PM setup, it's designed to weed out the items you can't afford and aren't interested in. I didn't hesitate when I ran across a pair of boots for under 20 bucks, checkout was easy after I signed up through 6PM. An added bonus was the free shipping, this was the main factor in placing my order, seldom do I find stores who offer free shipping and offer low prices. I recieved email confirmation and within 3 days my boots arrived on my doorstep. The item was as the description stated and I loved the boots. Now I find myself checking daily on the clearance section. The items will sell fast is the only downside. This is a great place to shop for quality items at a low affordable price.

AprilTolley

6pm keep up the good work!!!

the products came within 3-5 days. No damage noted on the products. I'm very satisfied. will order from this company again.

Beaumont, TX

Really good discounts and Free Shipping

I was shocked when I first discovered 6pm.com because the prices were so good on the Clearance items and they offered Free Shipping (which I'm a sucker for!). Their sizes seem somewhat limited in the Clearance selection (which is to be expected), and they do some price switching fairly often it seems. It's happened to me a few times that I put some items in my cart only to find the price raised in the few days that followed. I'm not sure if this is a coincidence or if it's a ploy to get shoppers to buy faster? I'm not sure, but almost every time it's happened to me (and we're talking like four or five items) the price never seems to have come back down. I declined to purchase the item every time except once. What has impressed me most was last February when I ordered a super cute moto jacket for $21, I was disappointed when it didn't come in on Saturday thinking I'd have to wait for the following Monday to get it. Much to my surprise (and delight!) the jacket was delivered on Sunday! I didn't even know this was a possible. Lots of selection and great Clearance deals make 6pm.com one of my top picks for shopping.

LasVegasKitty

Las Vegas, NV, USA

You can good some good deals, customer service ehhh.

I won't deny that 6pm has some pretty good deals, from some pretty big names. Personally I have scored some decent things at closeout prices by shopping on 6pm, but I have also had some trouble with customer service after placing these orders. The good: The website is actractive, easy to use and clean. Ordering is usually a quick process. You can usually get really good deals. The bad: customer service is iffy. Daily deals run out quickly. Sometimes shipping takes a lot longer than expected. The bad aren't unforgiveable, and the good for the most part outweighs the bad. I'm not completely in love with the website, but I also don't hate it. I could honestly take it or leave it, and to me there are other websites with better deals. So personally it's not on my top online shopping lists. But I do still use it when looking for certain items. Product Selection I give 6pm a seven/ten for product selection because while they have a lot of selection of different products, the items themselves sell out rather quickly.

Discount upscale clothes

This is a great site for finding clothes, shoes, and accessories at a discount price. My wife loves to wear boots, and it was recently looking for a present for her as it approaches the cold season. I was able to find great deals on both Nine West and Ugg that I could not find elsewhere. I would highly recommend this site if you are looking for classy products but don't want to break the bank in getting them. Ease of Use The site is well sorted by categories of products (dresses, denim, shoes, boots, etc) as well as who they are for (men, women, kids). Once you are looking at a particular product, it is easy to narrow my many choices (size, brand, design, price, etc). This site has some of the best navigation tools of any site I have ever been on. Product Pricing The prices are still higher than cheaper brands, but for big brand names that can be very expensive, I was able to find several good deals at up to 50% off the regular retail cost.

Great Prices!

I have been eyeing a pair of Michael Kors Fulton moccasins for probably three years. Everywhere I would see them, they would be around $100, and if the store did offer a coupon, it never would apply to Michael Kors brand. Well, then I discovered these same shoes on 6pm.com, and, they offer coupons that apply to ALL brands - no exclusions that I noticed. So, the coupon would take a $99 pair of shoes down to about $75, which is a great deal. I find that 6pm has great prices on top brands, and I am extremely pleased with this site. They have a huge amount of products, good deals and sales, and free shipping. Other than shoes, they also carry handbags, accessories like sunglasses, hats, scarves, watches - also men's shoes and kid's shoes as well. Everything is organized and easy to search and find just what you are shopping for. There are lots of pictures for every item, making it nice to know what you are getting. I enjoy shopping at 6pm.com and think they have really great prices on great products.

Undisclosed

This is a bargain site. Prices change every day and you need to be in the mood to browse when you are here. You can easily narrow your search results, but I usually find what I am looking for when I keep my search parameters wide. Ease of Use Sizes. Sizes are where I have the most issues with the site. They do not differentiae between Juniors, Misses and Women's and then it is hard to find a sizing guide when you do fid a product you think will work for you. Also, just because an item comes up in your search by size, doesn't mean that size is available. Product Selection Especially for a bargain site, they have a wide range of products. You won't find everything, but that is the nature of the site and you should understand that going in. Product Pricing Cheapest you will find anywhere, unless the company has an outlet store but you wont find that online. Customer Service I have not had to contact them regarding my order. Shipping and Returns Free shipping! Who can complain?

nikkicooljoe

organizing the site

I don't like that they don't have a View All button so when I find a style I click through a million pages and wait forever for them all to load. I'm a little disappointed by the lack of selection in the wider shoe styles but always is a little tricky to find good shoes for a wider foot.

Great discounts, prompt shipping, but you pay returns

Overall I rate this site a 9 because they have a GIANT selection of name brand items, including high end designers. Brands are often around 50% off. I have used this for Mara Hoffman (which lets be honest, has similar designs from year to year). They also have big names like coach, Jimmy Choo, Stuart Weitzman; as well as sporting brands like Nike and Adidas. I also like that the website tells you the models statistics and what size she is wearing so you can guess how things run a little better. Product Selection This website has a giant selection of brands and each brand has a giant selection of merchandise. This is a great go to when I you need a last minute dress or outfit for something fancy and you don't have anything in your closet and you don't want to spend too much money. Product Pricing I have seen mark downs as high as 75% Shipping and Returns Not a huge fan of the return/shipping policy; however, it isn't horrible. You have 30 days to return an order. They do not send you a receipt that you check off what you want to return. Instead, you have to log in and complete the return info online. After, you have to print a packing slip. Things like this frequently delay me as I don't always remember to get around to it. They also do not provide a shipping label. You need to go to the post office or delivery service of your choice and take care of that on your own. This can be annoying for us city dwellers who like to avoid long lines at the post office/UPS by bringing packages with labels directly to the delivery man on the truck (yes you can actually do that).

Shop Till You Drop

This site is cheap, fast, and easy to navigate. I love using this shopping service to get my shopping fix without going over my limit! Ease of Use When on the site it is easy to find items. There are filters that will help you search for the specific items you may be looking for. There are separate categories for pretty much everything on there. If looking for a certain item, you can even search for it, which really comes in handy so you won't have to navigate hundreds of pages. Product Selection Where do I start? There are so many items to choose from it's not even funny. I spend more time browsing this site than I spend on choosing an item to buy. They have everything from designer items to cheap brands. They also have items that range from shoes to shirts to jackets. Product Pricing Now while it is a place to buy items cheaper, it's not that cheap to be honest. The items generally range from $20-80. If you're looking for clothes then it generally has nice, cheap items, but shoes aren't as easy to find. Depending on what you're searching really either makes it or breaks it. Customer Service I have had no problems with the service whatsoever. They have helped me greatly when I've had shipping problems. Shipping and Returns The shipping is generally fast and is free which is a huge plus! I have never had to return items, but I've heard that it is generally a pretty easy process.

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Is 6pm Legit? 10 Facts About Reviews, Shipping and Shoes

If you’ve ever found yourself shoe shopping at 6pm and surprised by the cheap prices, you’ve probably looked for reviews and asked yourself: “Is 6pm a good and legit website ?”

Since we have featured many bags and shoes from the discount retailer on Your Next Shoes — and have fielded questions from you guys about the site every time — we feel it’s our obligation to explain a few things about 6pm’s history, reviews, coupons, and shipping policies.

First off, no, 6pm is definitely not a scam. It is a 100 percent legitimate footwear and accessories store that sells authentic products, but here are 10 things you should know before jumping to conclusions and making a purchase.

1. Is 6pm a Reliable Website Owned by Amazon?

You may already know that 6pm is the sister site of Zappos , which is a subsidiary of Amazon . Originally founded under the name Shoedini in 1999 by Gary Weiner, 6pm was purchased in 2004 by eBags .

One year later, Zappos acquired the footwear and accessories site for an undisclosed sum. On July 22, 2009, Zappos was, in turn, bought by Amazon for $940 million in a stock and cash deal.

Zappos and 6pm are both based in the former Las Vegas City Hall, built in 1973. The headquarters of Zappos has been located in Las Vegas since 2004.

While we’re not saying that 6pm has sub-par customer service, 6pm is, first and foremost, a discount site that is focused on pricing and offering items at really deep price cuts.

Zappos, Amazon, and 6 pm will usually ship from the same warehouse, but some things will differ because of 6pm’s price-centered and not customer-centered market positioning.

In summary, yes, 6pm is a legit website owned by Amazon. If you prefer, you can buy most of 6pm’s products directly on Amazon .

2. Does 6pm Accept Exchanges and Returns?

Now let’s go into detail about 6pm’s return policy. It is only a return policy because 6pm does not accept exchanges. Instead of exchanges, they accept returns within 30 days of the date of purchase.

Once your return is processed, you will receive a refund for the amount paid back to the original method of payment. As noted below, you have to pay for the return shipping yourself.

If you’re wondering why 6pm doesn’t accept exchanges, it’s simply because there’s no guarantee the retailer can offer the same product in a different size or style.

Given that the inventory at 6pm consists of closeouts, discontinued stock, limited quantities, and hard-to-find styles and sizes, simply exchanging something for a different color, size, or even for the same exact shoe is a pretty tough thing to do.

Knowing that they would be letting down a lot of customers if they kept saying, “sorry, we can’t exchange X item for Y item because it’s not available anymore,” they instead simply refund your money.

3. Does 6pm Offer One-Day Sales?

The early morning sale at 6pm is a well-known treasure trove for bargain hunters. If you see something you like, we recommend that you place an order as soon as possible.

Products sell out quickly, and some items receive extra discounts for just a few hours. Make sure you check out the clearance section for bags and shoes discounted up to 90%.

4. Will 6pm Price Match?

Zappos removed its price protection policy several years ago, but some customers are still unaware of this.

To set the record straight, Zappos and 6pm will not match the prices of competitor websites offering the same items at a lower price.

While Zappos will offer a refund if the price on its website drops within 10 days of purchasing the item, 6pm will not, as its prices fluctuate daily.

5. Does 6pm Sell Fakes, Defects, or Used Products?

6pm may sell discontinued products, old styles, and clearance merchandise, but what they don’t sell are fakes, defects, used products, and factory seconds.

The items you see are the same original and authentic items you see or have seen on Zappos, only at further discounts. The website is an authorized retailer of UGG boots and sandals and Stuart Weitzman shoes .

Zappos also discounts items, but only up to a certain percentage. These items are eventually removed from Zappos and moved to 6pm.

6. Why Are There No Product Reviews?

If you’ve already shopped at or browsed through the items at 6pm, you’ll notice that there aren’t any reviews posted for its products.

This is actually one aspect of 6pm we’re iffy about. Thankfully, this is one problem that can easily be solved.

Just visit Zappos or Amazon and read the product reviews there.

7. Does 6pm Offer Free Return Shipping?

No, customers are responsible for return shipping fees. To return a product, log in to your account within 30 days of the date of purchase, click the order number containing the item(s) you wish to return, and follow the instructions.

8. Does 6pm Accept PayPal?

Unfortunately, the discount website stopped accepting PayPal on January 1, 2014.

While it no longer accepts PayPal or Bill Me Later as payment options, you can pay using a debit card, Visa, MasterCard, Discover, or American Express.

9. Why Are 6pm Shoes So Cheap?

Due to its high operating costs, shoes and other products at Zappos are usually never discounted more than 15-25%.

Products that don’t sell within a few months are moved to 6pm and discounted up 90%. However, you don’t get free expedited shipping, and you’ll have to pay for return shipping.

10. Does 6pm Offer Coupons and Discount Promo Codes?

Coupons and discount promo codes are usually not available. However, surprise coupons are sometimes issued around big events like Black Friday and Memorial Day.

As long as you understand and are aware of these things, 6pm is a great site to shop at if you’re looking for bargains. Bottom line? Be an informed consumer before you purchase.

If you need more info about 6pm, you can email the brand’s Customer Loyalty Team anytime at [email protected] or call between 8 AM – 5 PM PST at phone number 1-888-676-2660.

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1 thought on “Is 6pm Legit? 10 Facts About Reviews, Shipping and Shoes”

They do not offer returns anymore, only only credits, according to my experience

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